In early 2014, KH wanted to develop a mobile app for his delivery business. He wrote the user requirements by incorporating his technical know-how and the best practices he has learned over his more-than-twenty years of experience in the delivery industry. He approached a few of the software companies to develop his novel idea. Much to his disappointment, their proposals were not to his liking despite some exorbitant quotes – “They are missing the ‘plot’ KH quipped“.
KH realized that he needed to find the suitable person with the right know-how and preferably also with a passion beyond commercial interest to develop his platform. “Is there a competent person for the job?” KH wondered.
KH gave his good friend Jim a call for a referral. Jim unreservedly recommended someone named Nishan, a freelance expert in data base and software development whom he knew for many years. “He is the one for the job!” Jim acclaimed. Nishan was not a typical young app developer KH would expect. Given that mobile app technology is fast-moving, KH wondered if Nishan can deliver to the standard he is looking for?
In November 2014, KH met up with Nishan at a cafe in Jurong East, Singapore to discuss the mobile app solution. Nishan has been in the IT domain of logistics industry for many years, and had developed a number of IT tools and solutions for many logistics corporations including MNCs. He had also developed some remarkable applications tailored for delivery operations out of his own passion for it. KH was impressed by the breadth and depth of Nishan's know-how and decided to engage him without hesitation.
KH and Nishan have a similar belief in how a mobile application should function and serve the logistics industry. They started to conceptualize a suite of quality mobile logistics app solutions that every company worldwide, be it large or small, could use. There is no reason for any company to be denied access to good logistics apps due to a cost reason. They believed that a good solution can be affordable by many companies. They decided to work towards developing a suite of game-changing mobile logistics apps by integrating their respective expertise. Their first product was to be a mobile app solution for last-mile delivery operations.
After months of iterative developments, the first delivery app prototype named DMS (Delivery Management System) was born in August 2015. DMS was further enhanced and renamed LApp (Logistics Apps), a name suggested by Nishan, to reflect a broader scope of the app.
KH and Nishan took their collaboration to a higher level by forming LApp Solutions, a solutions provider with an aim of making available a suite of quality and cost-efficient mobile app tools to the global market place. Thus any organizations with a logistics/transportation function of any scale can adopt and enjoy its benefits globally. The first product of this collaboration is a smart and versatile mobile delivery app solution LApp.
We have seen many large organizations spent millions of dollars on IT hardware and software. Their systems started off as state-of-the-art solutions envied by many particularly SMEs who do not have the financial capacity to acquire them. Their cutting-edge systems do not last long though as technological innovations in recent years make new business models possible; many traditional models have been disrupted and made obsolete. More powerful solutions at a much lower cost such as mobile apps are replacing many legacy systems. Because millions of dollars have been invested in their legacy systems, many companies have limited choice but to continue to capitalize on these assets despite recognizing that there are more cost effective solutions in the market. Many large corporations continue to pour millions of dollars onto these legacy systems in an attempt to make them relevant and usable. Ironically, it is a costly and self-defeating vicious cycle. It invariably prevents these corporations from accessing to cheaper and better technological solutions. Similarly, SME are likely to face financial constraint that can pose a formidable challenge to them. They may not have the luxury of funds and resources to develop and maintain a new IT solution hence their productivity and service levels are likely to be as “mediocre” as the previous year and the year before. Ultimately they are trapped in their technological limitations.
There is no reason to continue with this vicious cycle. Why be constrained by the limitations imposed by your legacy systems or lack of budget? Why keep spending thousands and millions of dollars to upgrade your legacy systems? Why keep letting your perceived financial constraints stopping you from adopting a good technological solution?
We provide the answer to you. Our mobile app solutions are economical yet highly effective – everyone can capitalize on them. We want to support you in your journey to operations excellence without hefty investments in money and time. On the economic and social fronts, we want to contribute to the logistics industry by offering our solutions as an enabler of improved corporate productivity and consumer experience. That's our mission!
I remember what my father once told me that a tool is as good as the purpose it serves. After all, a tool is useless if it does not serve its intended purpose. He then told me that what differentiates a good tool from a bad one is its functionality and reliability. He also regurgitated that a good tool is simple to use and reliable in use. I cannot disagree with that. He then asked “Do you know what makes an outstanding tool that everyone wants to own?”. I was baffled with his question for a while. I asked “Isn't a friendly and reliable tool an outstanding tool?”. He commented that an outstanding tool is one that is also economical to own, beyond its function and form. I could not comprehend what he meant by ‘economical’ at that time. As I recall now, he was talking about ‘Cost of Ownership’ equivalent to the terminology used in Supply Chain study. He was absolutely right. A good solution should offer values from both function and financial perspectives. In fact, it should encompass social and environmental benefits as well if it is to be a truly desired solution.
To date, my dad's simple definition of an outstanding tool still rings loud in my mind. It has now become the guiding principle of our app solution designs. Our app's user-interface is simple and user-friendly. Its functions and features are designed and organized based on business needs and ergonomics considerations. It runs on proven, reliable, and highly secured technical platforms with system backups. Usage of our app is priced to be accessible to even the smallest organization.
In short, our systems and tools are designed and positioned to be simple, functional, reliable and economical.
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